Managed Salesforce™ Services

Tier III – Transform (voilà!)

Minimum monthly engagement – 80 hrs

Often adopted as an evolution from a lower tier, Tier III is a high-level approach to elevating Salesforce strategy and execution. Though it includes all Tier I/II options, our Tier III offering is harder to turn into a checklist as the roles we take will be highly strategic, forward focussed and tailored to meet the needs of the business and industry.

Tier III is where we help our customers wield the powers of Salesforce systems up with the best and brightest companies out there. In this tier we can help reshape an organization to offer:

  • out-of-this-world customer service
  • hyper-effective sales
  • lightning-quick field service
  • personalized, automated marketing
  • the power and the benefits of AI
    and more!

We call our Tier III level our Transformation Engagement in which we introduce a business analyst and a program manager to the relationship. The new team works with your executive group to develop a 3-year picture for digital transformation and deliver the first 1-year plan toward achieving the 3-year picture.

Through our Transformation Engagement, our team becomes a part of your team. And our success is only measured by yours.

WHAT DOES TIER III LOOK LIKE?

Fixed services included annually in Tier III managed Salesforce services

+ EXPAND ALL
Tier III

Org Mainternance

Report on critical updates from Salesforce™
Personalized report on all release notes
Backup configuration
point restore
Annual contract review
Report on data cleanliness
weekly
Weekly code coverage reporting

Road Mapping

Regular team leader meetings
monthly
1-year plan
Plan reviews
monthly
Progress reviews
monthly

User Enablement

Monthly newsletter to end user with tips and tricks
Office hours for end users
closed, weekly
User training *Course availability depends on Tier
1 per month
User adoption reporting and review
weekly

Flexible menu of Tier III services (monthly minimum hours commitment)

 
Tier III
min. 80 hrs/month
Automation –
We can help you streamline, simplify and automate.
Growth Acceleration –
Improve efficiency, inspire growth.
Org Maintenance –
Work together, optimize systems.
Roadmapping –
Look ahead and plan your path.
User Enablement –
Training, troubleshooting, reporting, and more.

For more information on any of our service options, please contact The Fury Group.

We’ll help deal with the day-to-day of training, tracking, troubleshooting…