How a Salesforce Navigator Can Help You
In today’s fast-paced business environment, staying ahead means leveraging technology to its fullest. With Salesforce Managed Services, you get custom-tailored solutions to drive your company’s growth, streamline operations, and enhance customer relationships.
As your guide and expert Salesforce navigator, we dive deep into your business processes, identify areas for improvement, and implement Salesforce solutions that deliver measurable results. From day-to-day management and troubleshooting to strategic planning and execution, we cover all aspects of Salesforce to ensure your business not only keeps up but stays ahead.
Silver – Maintain (marvellously)
Minimum Monthly Engagement – 10 hrs
Even in our first level of service, we join the team in a big way. The Fury Group acts as the on-demand Salesforce Admin arm to your company. Flexibility allows us to take on anything from a complementary role to internal teams, right up to a fully outsourced arrangement
What Will Keep Your Salesforce Admin Busy?
Fixed services included annually in the Silver level managed Salesforce services
Org Maintenance
| Report on critical updates from Salesforce™ |  |
| Personalized report on all release notes | |
| Backup configuration | Monthly export |
| Annual contract review | |
| Report on data cleanliness | Monthly |
| Weekly code coverage reporting | Gold & Platinum Levels only |
Road Mapping
| Regular team leader meetings | Quarterly |
| 1-year plan | Gold & Platinum Levels only |
| Plan reviews | Gold & Platinum Levels only |
| Progress reviews | Quarterly |
User Enablement
| Monthly newsletter to end user with tips and tricks | |
| Office hours for end users | Open, monthly |
| Plan reviews | 1 per quarter |
| Progress reviews | Monthly |
Gold – Improve (and then some)
Minimum Monthly Engagement – 20 hrs
Gold level is ‘next level’ in more than name. In addition to providing all the Silver level admin support, Gold level service makes the following available:
- Customer Success Manager
- Architect Services
- Role
Additional options include automation and improvements, advanced user interface, advanced user and super-user training, next-level feature development, and additional security measures.
At this level, instead of reacting to needs, we’ll be working on improving your Salesforce implementation with our 1- and 2-year planning processes.
In addition to all Silver items, your Gold super-team will offer… more. More services, more tools, more planning.
Where Will Managed Salesforce Services Hours Be Spent?
Fixed services included annually in Gold level managed Salesforce services
Org Mainternance
| Report on critical updates from Salesforce™ | |
| Personalized report on all release notes | |
| Backup configuration | Point restore |
| Annual contract review | |
| Report on data cleanliness | Weekly |
| Weekly code coverage reporting | |
Road Mapping
| Regular team leader meetings | Monthly |
| 1-year plan | |
| Plan reviews | Quarterly |
| Progress reviews | Quarterly |
User Enablement
| Monthly newsletter to end user with tips and tricks | |
| Office hours for end users | Open, weekly |
| User training *Course availability depends on Tier | 2 per quarter |
| User adoption reporting and review | Weekly |
Flexible menu of Gold level services (monthly minimum hours commitment)
| Automation | We can help you streamline, simplify and automate. |
| Growth Acceleration | Improve efficiency, inspire growth. |
| Org Maintenance | Work together, optimize systems. |
| Roadmapping | Look ahead and plan your path. |
| User Enablement | Training, troubleshooting, reporting, and more. |
Platinum – Transform (voilà!)
Minimum Monthly Engagement – 80 hrs
Often adopted as an evolution from a lower level, the Platinum level is a high-level approach to elevating Salesforce strategy and execution. Though it includes all Silver and Gold options, our Platinum offering is harder to turn into a checklist as the roles we take will be highly strategic, At this level, forward focussed and tailored to meet the needs of the business and industry.
Platinum is where we help our customers wield the powers of Salesforce systems up with the best and brightest companies out there. In this tier we can help reshape an organization to offer:
- Out-of-this-world customer service
- Hyper-effective sales
- Rollightning-quick field servicee
- Personalized, automated marketing
- The power and the benefits of AIand more!
We call our Platinum level our Transformation Engagement in which we introduce a business analyst and a program manager to the relationship. The new team works with your executive group to develop a 3-year picture for digital transformation and deliver the first 1-year plan toward achieving the 3-year picture.
Through our Transformation Engagement, our team becomes a part of your team. And our success is only measured by yours.
What Does Platinum Look Like?
Fixed services included annually in Platinum managed Salesforce services
Org Mainternance
| Report on critical updates from Salesforce™ | |
| Personalized report on all release notes | |
| Backup configuration | Point restore |
| Annual contract review | |
| Report on data cleanliness | Weekly |
| Weekly code coverage reporting | |
Road Mapping
| Regular team leader meetings | Monthly |
| 1-year plan | |
| Plan reviews | Monthly |
| Progress reviews | Monthly |
User Enablement
| Monthly newsletter to end user with tips and tricks | |
| Office hours for end users | Closed, weekly |
| User training *Course availability depends on Tier | 1 per quarter |
| User adoption reporting and review | Weekly |
Flexible menu of Platinum services (monthly minimum hours commitment)
| Automation | We can help you streamline, simplify and automate. |
| Growth Acceleration | Improve efficiency, inspire growth. |
| Org Maintenance | Work together, optimize systems. |
| Roadmapping | Look ahead and plan your path. |
| User Enablement | Training, troubleshooting, reporting, and more. |
Why Choose Fury Group for Salesforce Excellence
With Fury Group, you get the best of both worlds when it comes to managing Salesforce. You get top-notch customer service and exceptional expertise with a super easy implementation, all at an affordable price. With experienced, certified consultants on staff, you’ll benefit from their deep understanding of Salesforce so your team can confidently continue building on exactly what they need without any hassles.
Choosing The Fury Group for Salesforce excellence means choosing a partner dedicated to your business’s success. With our unmatched expertise, customized strategies, comprehensive support, focus on ROI, and commitment to partnership, we’re ready to help your business achieve its full potential with Salesforce. Let’s embark on this journey together and transform your business for the better.
Contact Us to Get Started
For anyone looking for a managed Salesforce service to kickstart their business, the Fury Group is the go-to source. With years of experience and expertise in the Salesforce space, they know exactly what it takes to equip you with the cutting-edge tools that will help unlock your business potential. They offer an array of services ranging from custom platform development, support & maintenance and sales operations consulting – all backed by top tier customer service. Get in touch with the Fury Group today if you want experienced technology professionals to ensure that your business objectives are met on an ongoing basis.