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Service Cloud

Drive Customer Satisfaction

Make your customers love doing business with you. It’s easy with Service Cloud Lightning, the new customer service and help desk application from Salesforce.com.

With Service Cloud®, there is no such thing as being unavailable to your customers. You can deliver great service anywhere and all the time, on any device your customers may use, from laptops to smartphones. Your customer service team has real-time access to everything they need to ensure the highest level of customer satisfaction. Or set up a self-service portal to free up your representatives to only handle the most urgent calls. Whatever you and your customers need, when it comes to service, we can make it happen.

Service Cloud enables you to:

· Stay in tune with customer feedback
· Provide efficient self-service
· Swiftly and adeptly resolve customer issues
· Personalize service and predict future needs
· Gain a 360-degree view of the customer
· View dashboards to track customer service metrics
· Support customers wherever they are, on any device

To learn more about how we can you boost your levels of customer satisfaction with Salesforce Service Cloud, contact the Fury Group today.